Avaya is a leading global provider of next-generation business collaboration and communications solutions, providing unified communications, real-time video collaboration, contact center, networking and related services to companies of all sizes around the world,
Avaya helps customers bring people together with the right information at the right time in the right context, enabling business users to improve their efficiency and quickly solve critical business challenges.
Avaya believes technology should enable collaboration. As enterprises move toward a more geographically dispersed, 24×7 workforce, they need tools to enable their users to quickly solve business challenges. Seamless and effective collaboration platforms support this work.
Avaya’s open standards-based platform accommodates customers with multi-vendor environments seeking to use their existing investments, supplement their existing solutions with specific collaboration products they need, and rapidly create and deploy applications.
Avaya focuses on the following businesses:
Avaya’s unified communications solutions help companies increase employee productivity, improve customer service and reduce costs by integrating multiple forms of communications, including telephony, e-mail, instant messaging and video. With Avaya unified communications solutions, customers can communicate effectively regardless of location or device.
Avaya Aura architecture simplifies complex communications networks, reduces infrastructure costs and delivers voice, video, messaging, presence, web applications and more to users. Using this architecture from a centralized data center regardless of the device they are using or the network to which they are connected.
As a global leader in the contact center market since founding, Avaya offers highly reliable scalable commutations-centric solutions that can improve customer service and help companies compete more effectively. The Avaya Aura Contact Center Suite creates a single integrated customer queue, regardless of the type of media, delivers a highly personalized customer experience. The tight integration of contact center applications with Avaya Aura has made it possible to change the nature of a contact from previous approach of routing customers to agents and self-service applications, often with a loss of customer information or context, to a model where session management is used to bring customer service, people and applications from around the enterprise to the customer, leading to small and medium Enterprise Communications.
Small and Medium Enterprises
Avaya’s Small and Medium Enterprise Communications (SME) solutions are designed to meet communications challenges facing small and medium enterprises. Avaya IP Office, award-winning, global flagship SME solution, helps simplify processes and streamline information exchange within systems. Communications capabilities can be added as needed, and Avaya IP Office connects to both traditional and the latest IP lines—to give growing companies flexibility and the ability to retain and use their existing investment.
Avaya’s data networking portfolio is designed to address and surpass competitors’ products in three key requirements: resiliency, efficiency and performance. The portfolio includes:
• Ethernet Switching—a range of Local Area Network switches for data center, core, edge, and branch applications;
• Unified Branch—a range of routers and Virtual Private Network appliances that provide a secure connection for branches;
• Wireless networking—a cost-effective and scalable solution enabling enterprises to deploy wireless coverage;
• Access Control—solutions that provide policy decision to enforce role-based access control to the network;
• Unified Management—providing support for data and voice networks by simplifying the requirements associated across functional areas; and
• Avaya Virtual Enterprise Network – an end-to-end virtualization strategy and architecture that helps simplify data center and campus networking. It optimizes business applications and service deployments in and between data centers and campuses, while helping to reduce costs and improve time to service.
Avaya Client Services
Avaya Client Services evaluates, plans, designs, implements, supports, manages and optimizes enterprise communications networks to help customers achieve enhanced business results. The company’s award-winning portfolio of services includes product support, integration, and professional and managed, or operations, services that enable customers to optimize and manage their converged communications networks worldwide. The portfolio is supported by patented design and management tools and network operations and technical support centers around the world